Refund and Cancellation Policy

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1. Refund Policy

At Alisanda Spray, we prioritize your satisfaction. If your purchase does not meet expectations, you may request a refund under the terms below:

1.1 Refund Eligibility

  • Items must be returned in unused, original condition with all packaging.
  • Refund requests must be submitted within 30 days of receiving your order.
  • Proof of purchase is required.
  • A trackable return shipping number must be provided.

1.2 Non-Refundable Items

  • Perishable or consumable goods.
  • Digital products or e-gift cards.
  • Custom-made or personalized items.
  • Products marked as Final Sale.
  • Items damaged through misuse or improper handling.

1.3 Refund Process

Refunds are issued within 7–10 business days after your returned item is received and inspected. Approved refunds will be credited to the original payment method, and a confirmation email will be sent.

1.4 Fees and Deductions

  • Initial shipping fees are non-refundable unless the product was defective or incorrect.
  • Return postage is the customer’s responsibility unless the issue is caused by us.
  • Restocking fees may apply and will be communicated if relevant.

2. Cancellation Policy

Orders may be canceled under the following conditions:

2.1 Cancellation Terms

  • Cancellations must be requested before processing or shipping begins.
  • Customized items cannot be canceled once production has started.
  • If an order has already shipped, it cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To cancel an order, please reach us through the Contact Us page. Our team will assist you with the next steps.

2.3 Cancellation Fees

  • Shipped orders cannot be canceled and must follow the return policy.
  • Return shipping charges apply when canceling after dispatch.

3. Exchange Policy

If you receive a defective or incorrect item, we will replace it at no cost. Please notify us within 7 days of delivery.

3.1 Exchange Conditions

  • Products must be unused and returned in their original packaging.
  • Exchanges depend on stock availability.
  • Prepaid return labels are provided for issues caused by our mistake.

4. Need Help

For assistance with refunds, cancellations or exchanges, please reach out through the Contact Us page.