Shipping Policy

Effortless, Secure & Worldwide Shipping You Can Trust

At Alisanda Spray, we ensure every order is prepared with care and delivered safely to customers worldwide. Below is our updated shipping policy, including processing time, delivery windows, tracking details, fees and more.

1. Processing Time

All orders are processed within 3–5 business days after the payment is confirmed.

  • Processing takes place Monday to Friday, excluding holidays.
  • Peak periods may cause slight delays; updates are emailed when necessary.
  • Orders placed after working hours are processed the next business day.

2. Estimated Delivery Timeframes

  • Domestic Delivery (if applicable): 5–7 business days.
  • International Shipping: 14–21 business days, depending on country and customs procedures.

Additional time may be required due to customs checks, weather issues or courier delays. Tracking updates will show real-time movement.

3. Shipping Charges

Shipping charges are calculated at checkout according to destination, package weight and selected delivery method.

  • Free shipping may be available during certain promotions.
  • Express delivery options may be offered at an extra cost.
  • Shipping fees are not refundable once the order has dispatched.

4. Order Tracking

After your order ships, a tracking number will be provided by email. You can check the status anytime on our

Track Your Order page.

5. Customs, Duties & Import Fees

For international shipments, customers are responsible for any customs duties, taxes or import fees not included in payments made to Alisanda Spray.

  • Customs duties, import taxes and handling fees must be covered by the customer.
  • Refused parcels due to unpaid customs may be refunded minus shipping costs.
  • Alisanda Spray is not responsible for delivery delays caused by customs authorities.

6. Lost, Stolen, or Damaged Packages

While Alisanda Spray cannot assume responsibility once the courier receives the package, we will assist with resolving any delivery concerns.

  • If tracking shows “delivered” but your package is missing, check with neighbors or the local postal office.
  • You may be required to file a claim with the courier for lost or stolen parcels.
  • If your order arrives damaged, keep all packaging and contact us immediately.

7. Address Accuracy

Correct address details are essential. Alisanda Spray cannot be held responsible for failed deliveries caused by incorrect or incomplete addresses.

  • Contact us promptly if you need to update your address before dispatch.
  • Once an order has shipped, address changes or rerouting cannot be completed.

8. Returned Shipments

If an order is returned due to delivery issues, refusal or incorrect address details, the following rules apply:

  • Reshipment: Orders can be resent once additional postage is paid.
  • Refund: Refunds are issued minus the original shipping fee.

9. Customer Support

For help with shipping or delivery questions, please contact us through the Contact Us page. Our support team is ready to assist you.